Booking Terms

Terms and Conditions


Deposit

On arrival a £200 deposit will be taken for any incidental damages which may occur during your stay. This will be returned when the apartment has been checked for damages at departure.


Cancellation policy

A credit/debit card is required to secure your reservation at one of the apartments (Caledonian Luxury Apartment / Monart Luxury Apartment). There will be no cancellation charge if a booking is cancelled before 15:00 hotel local time 14 days before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the entire stay will be charged.


Pets

We do not accept pets. With the exception of guide dogs for people with disabilities, with prior arrangement.


Smoking

No smoking throughout the building and common areas.


Check in and Checkout times

You can check in from 15:00. You need to check out by 11:00.


Guest responsibilities

No persons under 18 years of age allowed unless accompanied by an adult. We are not responsible for any theft, loss or damage to your goods or personal belongings kept at the apartment. When you book an apartment you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage must be paid to the owners before your departure. We expect our guests to consider others. If any member of your party behaves in such a way that causes upset, distress or danger to any third party, or residents in neighbouring properties we will, without notice terminate the stay of that person or persons concerned. No refunds will be paid under these circumstances.


Keys

Key safe codes must not be disclosed to any person who is not a member of your party. Keys must not be taken away at time of departure or an additional charge will be applied.


Parking passes

Parking passes must not be taken away at time of departure or an additional charge will be applied. We are not responsible for any theft, loss or damage to your goods or personal belongings kept at the apartment. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required. The apartment and all equipment must be left clean and tidy at the time of your departure, or an additional cleaning charge will be applied.


Minimum Booking Term

There is not a minimum number of nights required to book the apartment, except during Christmas and New Year, where a minimum of 4 nights booking is required.